Role: Account Manager → Marketing Coordinator
Focus: Lead Qualification & Nurture, CRM Optimization, Client Success, Event Marketing
Location: Lima, Peru (Digital Marketing Agency)
Leads were flowing in from landing pages at a steady pace, but without a structured qualification and nurture process, many high-intent contacts — universities, tourism agencies, banks, and independent business owners — risked going cold before a tailored proposal could reach them.
Lead Qualification: Registered and screened every inbound contact in HubSpot, prioritizing based on urgency and fit.
Discovery Calls: Called each lead to understand their specific goals, then designed a custom service package (ads, content, SEO, or web development) matched to their needs.
Nurture & Funnel Optimization: Continuously refined the CRM pipeline stages to keep warm leads engaged and moving toward conversion, reporting on funnel health to improve close rates.