CRM · LIFECYCLE · REVOPS
I connect acquisition, automation, customer journeys and reporting to turn fragmented marketing into a measurable revenue system.
LEYLA ANDREA SÁNCHEZ · BERLIN
Spanish native · Professional English · German A1, studying B1
5 employer missions · 4 proof assets · 1 operating system
Human journeys. Commercial outcomes.
Companies do not need more disconnected campaigns. They need a system that finds the revenue leak, chooses the next best action, automates responsibly and proves what changed.
CORE PRINCIPLE
Wellbeing is no longer a soft benefit. It is a performance, retention and value system.
Five companies. Five relevant answers.
Focused hypotheses built from each company’s growth challenge—not speculative redesigns.
Wellbeing ecosystem
THE REVENUE QUESTION
How can Urban Sports Club scale personalized activation across CRM, paid media, product and partnerships?
MY FIRST STRATEGIC MOVE
Build a member momentum loop: segment members by intent and activity, trigger a 21-day habit journey in Braze, suppress inactive audiences from paid media and use partner variety to create the next-best action.
MEASURE
Activation rate · Weekly active members · 90-day retention
Subscription growth
THE REVENUE QUESTION
How can HelloFresh keep active customers active while growing order value and reactivation?
MY FIRST STRATEGIC MOVE
Turn meal moments into retention: use order cadence, preferences and pause signals to orchestrate recipe, add-on and reactivation messages—with holdout groups to prove incremental value.
MEASURE
Unpause rate · AOV uplift · Retained revenue
Partner lifecycle
THE REVENUE QUESTION
How can Zalando replace offline work with one scalable, AI-enabled source of truth?
MY FIRST STRATEGIC MOVE
Design a partner operating system: map acquisition-to-service processes, standardize Salesforce data entry, automate interventions and surface partner health for faster decisions.
MEASURE
Data completeness · Time-to-onboard · Partner adoption
B2B SaaS
THE REVENUE QUESTION
How can Personio connect territory, intent, CRM quality and sales action across the revenue team?
MY FIRST STRATEGIC MOVE
Make intent operational: create account scoring, clean lifecycle definitions, route high-fit signals, trigger sales tasks and measure MQL-to-SQL handover against one shared SLA.
MEASURE
Speed-to-lead · MQL→SQL rate · Pipeline coverage
Merchant growth
THE REVENUE QUESTION
How can SumUp use multichannel journeys to influence product adoption and merchant revenue?
MY FIRST STRATEGIC MOVE
Build the merchant progress loop: combine merchant stage, product usage and business goals across email, push and in-app messaging; test the next product that removes friction for each segment.
MEASURE
Feature adoption · Merchant activity · Revenue per merchant
The email was not the product. The event was the conversion.
REAL EXPERIENCE · RECONSTRUCTED STRATEGY
At we.CONECT, I supported international B2B conferences through targeted outreach, decision-maker research, prospect data and sales-aligned messaging. This reconstruction shows the lifecycle logic behind that kind of event campaign. No invented revenue claim.
01 PROBLEM SIGNAL — Identify a high-cost business challenge executives already need to solve.
02 SEGMENT + PROMISE — Match seniority, industry and pain to a specific learning outcome.
03 AUTHORITY NURTURE — Move from insight → proof → agenda → urgency.
04 PAID COMMITMENT — Convert interest into attendance through relevance, access and certification.
05 POST-EVENT LOOP — Turn participation into content, community, follow-up and next-event demand.
COMMERCIAL CHAIN
Segment → Register → Attend → Expand
Measure registration conversion, paid seats, account expansion and attributed pipeline—never opens alone.
Four assets. Built to be inspected.
01 REVENUE LEAK AUDIT
90-day cohort view: CAC, repeat behaviour, retained revenue, contribution margin and retained revenue-to-CAC.
PROVES: Commercial thinking
02 LIFECYCLE SYSTEM
Lifecycle stages, scoring, MQL→SQL handover, five-message nurture, sales trigger and SLA dashboard.
PROVES: CRM architecture
03 CUSTOMER JOURNEY MAP
Multilingual awareness → education → activation → trust → action journey, with one behaviour and KPI per step.
PROVES: Human systems design
04 AI-SAFE CRM PLAYBOOK
Consent, segmentation, data quality, human review, prompt safety and GDPR-conscious personalization rules.
PROVES: European governance
Learning in public. Building in business.
HubSpot · Mailchimp · Google Analytics · SQL · Braze · RevOps · Google AI Ads · Meta AI · Looker Studio · Lifecycle testing
CREDIBILITY RULE
Certified where verified. “Studying” where in progress. Case assumptions labelled. Results never invented.
How I enter a growth team.
DAY 30 — MAP
Customer journey, data, channels, handoffs, baseline and the most expensive leak.
DAY 60 — BUILD
One priority journey, clear measurement, QA checklist and human approval points.
DAY 90 — COMPOUND
Experiment cadence, reporting rhythm, documented learnings and the next growth loop.
Let’s open the right conversation.
I am ready for international CRM, Lifecycle Growth, Marketing Automation or Revenue Operations teams in Germany and Europe.
Spanish native · Professional English · German A1, studying B1 · Berlin